FAQs

Do you do pet care out of your home? Or do you come to mine?
Because I am heavily involved with rescue and have several pets of my own, I am unable to bring clients’ pets into my home on a regular basis. In my experience, pets are more comfortable in their own home. They are excited when I arrive to feed them and walk them and spend time with them, and when I go, they can get back to sleeping in their own bed, where they are comfortable and happy. For pet sitting that does not include overnight care, it is our policy to do no less than every other day for cats and no less than 3 visits per day for dogs, 4 visits minimum for seniors, puppies, small breeds and crated/confined dogs.

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Do you offer overnight visits?
UPDATE: I have recently hired on a pet care professional to cover overnight pet care in your home! Overnight care is from 6-8 pm to 6-8 am and does not include a mid day visit, but one or two can be added on depending on your location. 10% non-refundable deposit is required upon booking overnight care. 50% payment required first day of service. Remaining balance due within 5 days of last day of service.

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Do you offer pet taxi service?
I am happy to transport your pet to and from the groomers or vet appointments or boarding facilities, etc. I have an insured vehicle, set up for safe dog transport, and extra crates of all sizes if needed. I charge for my time so regular rates apply.

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Will my dog have one on attention?
I occasionally walk dogs together if they are well-rounded, social dogs and need to be walked at the same time. Otherwise, I schedule walks back to back to give personal attention to EVERY client. I am experienced with dogs that have social issues and always practice safe and solitary walks using loose leash walking and non-force, positive reinforcement techniques.

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My pet has medical issues. Can you work with that?
I have experience with various medical issues in cats and dogs. I am happy to give oral and topical medications as well as deal with special dietary feeding restrictions and injections or dress and clean wounds.

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Where is your service area?
For clients on vacations, I include most parts of Southern Whatcom County. For regularly scheduled walks, I service Sehome Hill, South Hill, Chuckanut, Edgemoor, and Fairhaven. Overnight care from Karen is available in all parts of Bellingham, depending on each individual situation and by availability, and Jordan is available in Sudden Valley and Geneva!! See map →

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Are you Licensed and Insured?
Absolutely!! I am also a preferred provider at Fairhaven Veterinary Hospital, Whatcom Humane Society, and Maplewood Animal Hospital. I am Pet CPR and First Aid Certified, as well. I have gone through several criminal background checks for various volunteer positions, so can ensure you that your home and pets are in trustworthy hands and all keys are kept in a safe when not in use and labeled with code.

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Do you do off-leash walks, runs, or trail hikes?
My insurance coverage does not permit off leash trail hikes or walks. For your pet’s safety, and mine, and the community, I do not offer off leash dog walks.

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Do you send updates when I’m out of town?
Daily updates and pictures are available via the Time To Pet portal, by request. You can adjust your settings to email or text updates. I ask that upon returning home, you verify by calling, texting or emailing me so I know that I can “end service.” I will continue service regardless of my scheduled end date/time, until I hear from you, so a prompt “I’m home!” call or text is requested.

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How do you bill and how do I pay?
I have recently switched to the Time To Pet portal for scheduling and invoicing, where invoices are prepared and available upon booking.
10% NON-REFUNDABLE deposit is required for  pet sitting upon booking.
50% is due first day of service and remaining balance is due within 5 days of the last day of service.
For my consistently scheduled dog walks, invoices are due the fifth of the following month.
Cancellations with less than 24 hours notice will pay full price.
I accept WECU bank transfers, Venmo, Cash and Check. Time To Pet has the WePay option and Paypal is also available but both have service charges.
A 15% extended care discount is available for daily pet care of 3 weeks or longer.

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